Frequently Asked Questions

n

How do you verify a factory is a real manufacturer, not a trader?

n

We verify every supplier before adding them to our network — we confirm it is a genuine manufacturer (not a trading middleman), check business licenses and certifications, and review real production evidence. Hugh is based in China and audits factories by video or on-site before we commit an order.

n

What is the minimum order quantity (MOQ)?

n

MOQs vary by product category and factory. We discuss your specific needs during the quote process, working with factories that accommodate both small and large B2B orders.

n

Can I get samples first?

n

Yes. We arrange samples for your approval before you commit to a full order. Sample and shipping costs are typically covered by the buyer, coordinated through our verified factories.

n

What payment terms do you use?

n

We work on a full-payment basis via secure transfer. We do not offer credit sales; our terms are transparent and standard for B2B sourcing, which lets us manage production and logistics reliably.

n

Do you handle export certifications like SONCAP, CE or FDA?

n

Yes. We manage per-market certification, including SONCAP for Nigeria, CE for Europe, and FDA or LFGB for relevant products, coordinating with factories and certification bodies before shipment.

n

What are typical lead times?

n

Lead times depend on the product and factory schedule, but typically range from 15 to 45 days after order confirmation. We provide an exact timeline with your quote and keep you updated through production.

n

Will you share the factory’s name?

n

We protect our verified supplier network. You receive the product, specifications, quality-control reports and your quote under our direct management, but we do not disclose factory names.

n

How are you different from a marketplace or a large agency?

n

We are two real people you can talk to — Derek in Europe and Hugh in China — backed by a registered Shanghai company. Every supplier is personally verified, so you get direct communication, accountability, and a curated network, not an anonymous platform.